Gappy.Run a workflow audit

AI WORKFORCE FOR TRAVEL OPERATIONS

Your systems stay.
The manual work goes.

Gappy executes high-volume travel operations across GDS, CRM, email, portals, and legacy systems — then verifies every transaction reached the correct final state.

Run a workflow audit 30 min · No system access required
See a workflow in action
LIVE EXECUTION TRACEReservation change
RUNNING
MC
INCOMING EMAIL · MAYA CHEN

“Can you move my flight to tomorrow morning?”

PNR X7H2QK
  1. PNR RETRIEVEDX7H2QK · traveler matched
  2. FARE RULE CHECKEDChange permitted · fee applies
  3. POLICY CHECKEDWithin approval threshold
  4. OPTION SELECTEDAA 101 · 09:20 · +$184.60
  5. APPROVAL EVALUATEDBelow $250 · continue
  6. GDS ACTION EXECUTEDExchange applied · PNR updated
  7. TRAVELER NOTIFIEDUpdated itinerary sent
  8. FINAL STATE RE-FETCHEDExpected and actual state match
FINAL STATE · 09:42:18 UTCVERIFIED COMPLETE
STATE MATCH

Illustrative workflow · Trace ID GAP-0821-X7H2QK

THE OPERATIONS GAP

Travel software digitized booking.
It didn’t eliminate the work after it.

A change request can still send an operations agent across email, GDS, CRM, supplier portals, policy documents, and internal tools before the traveler gets an answer.

01Email→
02GDS→
03CRM→
04Supplier portal→
05Policy→
06Spreadsheet→
MANUAL OPSHuman as
integration layer
Queue active
OUTCOMECompleted transactionafter multiple handoffs

6 systems · multiple handoffs · one request

THE EXECUTION LAYER

Keep your stack.
Automate the work between it.

Gappy gathers context, makes policy-aware decisions, acts across your existing systems, communicates the outcome, and verifies completion.

BEFORE
Request
Human ops
GDSCRMEmailPortal
Manual verification
THE SHIFT→
WITH GAPPY
Request
GAPPYExecution layerExceptions → Human
GDSCRMEmailPortal
✓ VERIFIED COMPLETE

ONE WORKFLOW, END TO END

From request to
verified completion.

See how an email-originated reservation change moves from traveler request to a verified final booking state.

Illustrative workflow

01 · Request

A traveler asks for a change.

Gappy identifies the traveler, company, booking, and intent from an unstructured email.

TRACE GAP-0821-X7H2QK01 / 07

INCOMING REQUEST

Can you move my LHR → JFK flight to tomorrow morning?
TravelerMaya ChenPNRX7H2QK

VERIFIED COMPLETION

Action isn’t completion.

An automation is only finished when the real travel transaction is in the correct final state. Gappy checks before marking work complete.

01→

ACTION

Change submitted

02→

RE-FETCH

Current PNR retrieved

03→

COMPARE

Expected = actual

04✓

COMPLETE

Trace closed

EXPECTED STATEAA 101 · 21 AUG · HK
=
ACTUAL STATEAA 101 · 21 AUG · HK

HUMAN CONTROL, BUILT IN

Autonomous where it should be.
Human where it matters.

Define where Gappy can act, where approval is required, and which exceptions should be escalated to your team.

✓
ILLUSTRATIVE CONTROL PATH

$184 exchange

Policy compliant · Within threshold · Validation passed

Continue automatically
Scoped permissionsApproval historyResume after decisionComplete audit trace

BUILT AROUND THE STACK YOU ALREADY HAVE

One AI workforce across
fragmented travel operations.

Gappy is designed to work through the interfaces and channels already used by your operations teams.

GAPPYOne persistent
execution traceGAP-0821-X7H2QK
01GDS
02Booking system
03CRM
04Case management
05Email
06Supplier portals
07Internal tools
08Policy / knowledge

No rip-and-replace required.

START WITH ONE WORKFLOW

Prove one workflow.
Expand from there.

Begin with a bounded operational process. Add adjacent workflows only after the execution trace and controls earn trust.

MEASURE THE WORK

Operational outcomes,
not AI activity.

A pilot is measured against the operating baseline at every stage. No invented savings. No vanity agent metrics.

01 · BASELINE

Human minutes / transaction

Measure the work operators perform today.

02 · SHADOW MODE

Accuracy + eligible cases

Test decisions before allowing system actions.

03 · CONTROLLED EXECUTION

Completion + escalation

Track outcomes, exceptions, and rework.

04 · PRODUCTION

Cost + cycle time

Measure completed transactions, not AI activity.

Measurement framework · Customer results added only after verified evidence exists.

ENTERPRISE CONTROL

Control what the AI can do —
and see what it did.

Deploy workflow by workflow with explicit boundaries, human review points, and a trace of every decision and action.

01

Scoped permissions

Bound actions and system access to the workflow.

02

Approval gates

Pause material or irreversible actions for a human.

03

Execution traces

Inspect context, decisions, actions, and outcomes.

04

Exception routing

Send ambiguous and out-of-policy cases to the right queue.

05

State verification

Close work only after expected and actual states match.

06

Controlled rollout

Move from historical replay to shadow mode to bounded execution.

Capabilities shown are the target deployment model and are validated workflow by workflow. No certification claims are made on this page.

DESIGN PARTNER APPROACH

Start with process data.
Production access comes later.

01 · MAP Workflow, decisions, systems, exceptions.

02 · TEST Historical replay and shadow mode.

03 · CONTROL Human-approved execution before autonomy.

START WITH ONE WORKFLOW

Show us the work your team
repeats every day.

Map the workflow, quantify the manual effort, identify the automation surface, and define a low-risk path toward controlled execution.

WORKFLOW AUDITWorkflow
1 / 6

QUESTIONS, ANSWERED

A practical path to
verified execution.

No. Gappy is designed to execute work across the systems your operations team already uses.