New booking
Booking channelShibuya Night Tour
Tomorrow · 19:00 · 6 guests
AI Operations for Tours & Experiences
You run the experience.Gappy runs the operations.
Gappy is being built to automate 50–70% of repetitive post-booking operations — from guest communication and guide coordination to changes, follow-ups, and exceptions.
Keep the tools your team already uses. Let Gappy coordinate the work between them.
Built by a tour operator. Designed for global operations.
Live operationIllustrative workflow
BookingGuestsTeamRules
G
Gappy noticed3 items need attention
- Guide not assigned Assign
- Meeting-point update required Prepare
- Special request detected Surface
ResolutionGuide assigned · Guest update prepared
✓ ResolvedBuilt inside a real tour operation.
Post-booking operationsHuman-in-the-loopGlobal by design
The old way
Your team shouldn’t be the integration layer.
Bookings arrive in one system. Guest messages live somewhere else. Guides coordinate in chat. SOPs sit in documents. Schedules keep changing.
And your operations team is left connecting everything by hand.Booking channelsEmailMessagingCalendarsDocuments
Operational context
Gappy Connects the operation
Next required work
TasksCommunicationCoordinationExceptions
A different way to operate
Less chasing.More operating.
Checking systems
Old wayCheck systems one by one.
With GappySee the operational context together.
Following up
Old wayRemember what needs follow-up.
With GappySurface the next required work.
Moving information
Old wayCopy information between systems.
With GappyKeep actions connected to their source.
Coordinating teams
Old wayChase guides and staff manually.
With GappyCoordinate work from operational events.
Handling exceptions
Old wayDiscover exceptions too late.
With GappyBring exceptions to attention earlier.
Adapting workflows
Old wayBuild around rigid software.
With GappyBuild software around how you operate.
Your operation doesn’t need another place to check. It needs a system that understands what is happening.
Why Gappy
Automation that fits the way you operate.
Context, not another inbox
Bring bookings, guests, teams, and operating rules together before deciding what happens next.
Automation with guardrails
Use lime for resolved routine work and keep human decisions clearly open, visible, and accountable.
Built around the operator
Start with your existing stack and workflows instead of forcing your operation into a generic template.
The real cost isn’t the booking software
What happens after the booking is where the work begins.
A booking can trigger guest messages, guide assignment, reminders, changes, special requests, internal coordination, cancellations, and exceptions.
150+
If your team spends this many hours every month keeping bookings moving, we should talk.
01
Booking arrives
↓02
Confirm guest
↓03
Assign staff
↓04
Send information
↓05
Track response
↓06
Handle changes
↓07
Check readiness
↓08
Resolve exception
How Gappy works
Your operation, understood.
Connect
Start with the systems and workflows your company already uses.
Bookings · Communication · Calendars · Documents · Team workflows · Operational rules
Understand
Teach Gappy how your company actually operates.
Products · People · Roles · Exceptions · Approval policies · Company workflows
Operate
Turn operational events into the next piece of work.
Coordinate · Communicate · Assign · Remind · Escalate · Resolve
You define how the company runs.
Gappy helps run it that way.
From event to resolution
A booking changes.The right work follows.
Gappy is designed to connect operational events to guest communication, team actions, approvals, and exceptions.
Kyoto Food Walk · Tomorrow
Meeting point also affected
Guest · Guide · Operations
Everything stays aligned
One operating layer
Detect. Route. Resolve.
Detect operational work
Spot the work before it becomes a fire.
Gappy watches operational context across bookings, guests, teams, and company rules to surface what needs attention.
- AutomateMissing guide assignment→
- AutomateSpecial guest request→
- Keep visibleMeeting-point change→
- Keep visibleUnanswered follow-up→
No rip-and-replace required
Keep the tools your team already knows.
Tour companies rarely operate in one piece of software. Gappy is designed to work around your existing stack rather than forcing your company into another rigid workflow.
Your tools stay.
The manual glue disappears.
Booking channelsMessagesCalendarsDocumentsTeam toolsGappyOperating layer
Integration availability depends on your systems and use case.
Built for real operations
AI where judgment helps.Deterministic where mistakes are expensive.
CommunicationTask detectionCoordinationPrioritizationException handlingReporting
Operational context moves between layers
InventoryAvailabilityHoldsBooking stateCancellation stateAuditability
AI helps coordinate the work around an operation. Critical reservation state stays deterministic.
Explore the workload
How much operational work sits behind your bookings?
Use a few broad inputs to estimate the manual work your team may be carrying. This is a conversation starter, not a savings promise.
Estimated manual post-booking work
~300 hours / monthGappy’s product goalExplore whether ~150–210 repetitive hours could be automated or removed.
Illustrative estimate only. Actual automation potential depends on your workflows and systems.Show us your workflow →Built inJapanFor global operations
Why we’re building Gappy
We started with our own operation.
Gappy started inside a tour company in Japan. We were managing the same fragmented reality: booking channels, reservation software, guides, guest communication, spreadsheets, internal systems, and constant operational handoffs.
We didn’t want another dashboard. We wanted software that could understand how the operation worked — and help operate it.
So we’re building it.
Non-binding LOI · Design partner pilot
Help build the operating system tour companies actually need.
Record your interest in evaluating a paid pilot. We’re selecting a small group of operators to map high-friction workflows and test what Gappy can automate with them.
Non-binding. No contract or purchase commitment.
Questions, answered
What operators ask us.
Gappy is an AI-native operating system being built for tour and experience operators. It connects operational context with the work that needs to happen next.
AI Operations for Tours & Experiences
You run the experience.Gappy runs the operations.
If your team spends hundreds of hours every month keeping bookings moving, record your interest in a paid design-partner pilot.
Submit non-binding LOI